Privacy Policy for Asol Food

Last Updated: July 30, 2025

At Asol Food, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.asolfood.com and use our services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the website.

Information We Collect

We may collect personal identification information and other data about you in various ways, including when you register on the site, place an order, subscribe to our newsletter, fill out a form, and in connection with other activities, services, features, or resources we make available on our website.

The types of information we may collect include:

• Personal Identification Information: Name, email address, postal address, phone number, and password.
• Order Information: Details about products you purchase, delivery address, order history, and preferences.
• Payment Information: While we process payments through secure third-party payment gateways, we do not directly store your credit card details or bank account information on our servers. The payment gateway may provide us with a token that represents your payment details, which we use for recurring payments or refunds.
• Location Data: If you opt-in to location services for delivery purposes, we may collect your precise or approximate location.
• Usage Data: Information about how you access and use the website, such as your IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs.
• Device Information: Information about the mobile device or computer you use to access our services, including hardware model, operating system and version, unique device identifiers, and mobile network information.
• Communication Data: Records of your communications with us, including emails, chat messages, and phone calls.

How We Collect Information

We collect information through various methods:

• Directly from You: When you create an account, place an order, contact customer service, or sign up for marketing communications.
• Automatically: Through cookies, web beacons, and similar technologies as you navigate our website. This helps us understand your Browse behavior and preferences.
• From Third Parties: We may receive information from our payment processors, delivery partners, and analytics providers as part of our service operations.

How We Use Your Information

We use the information we collect for various purposes, including:

• To Process and Fulfill Orders: To deliver groceries, process payments, and manage returns/refunds.
• To Provide and Maintain Our Services: To operate, maintain, and improve our website and services.
• To Personalize Your Experience: To understand your preferences and provide you with relevant product recommendations and content.
• To Improve Customer Service: To respond to your requests and support needs more efficiently.
• To Send Periodic Emails/Notifications: For order updates, marketing communications (if you’ve opted in), and important service announcements.
• For Marketing and Advertising: To show you relevant products, offers, and promotions that might interest you, based on your preferences.
• For Security and Fraud Prevention: To protect our website, customers, and partners from fraudulent or unauthorized activity.
• For Analytics and Research: To analyze trends, track user activity, and gather demographic information for internal business purposes.
• To Comply with Legal Obligations: To meet legal or regulatory requirements.

Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business (e.g., payment processing, delivery services, IT support, marketing services), or serving you, provided those parties agree to keep this information confidential.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

We will never sell, trade, or rent your personal identification information to others.

Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our website.

Sensitive and private data exchange between the site and its users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

Your Choices and Rights

You have certain rights regarding your personal information:

• Access and Correction: You may review and update your account information by logging into your account settings.
• Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions provided in those emails or by contacting us directly.
• Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our website.

Third-Party Websites

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

Asol Food has the discretion to update this privacy policy at any time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Asol Food House-02, Road-05, Block-F, Banasree, Dhaka 1219 Email: asolfoodltd@gmail.com Phone: +8801770-525484 Website: www.asolfood.com